45 Digital Transformation Steps by Dubai Taxi Corporation

Dubai Taxi Corporation (DTC), a subsidiary of the Roads and Transport Authority (RTA), has embarked on an ambitious and forward-looking journey with its newly unveiled strategic plan for digital transformation spanning the years 2022 to 2025.

Read also: Commuters Celebrate the Revival of Dubai-Sharjah Ferry Service

Dubai Taxi Corporation's Comprehensive Digital Transformation Strategy

Pioneering a Future-Ready Landscape , This visionary blueprint encompasses an array of strategic objectives aimed at reshaping DTC's operational landscape into a realm of digital mobility, operational excellence, financial sustainability, enhanced customer satisfaction, and future-driven innovation.

Unleashing the Potential of Smart City and Harnessing Big Data

At the heart of this strategy lies a robust smart city framework, one that encompasses the seamless integration of DTC's e-services into various platforms, ensuring accessibility for external clients. The integration of big data takes center stage as well, with a focus on innovative measures such as a smart rating scale for driver performance evaluation through the DTC App. This data-driven approach also extends to the restructuring of data repositories within DTC's infrastructure, facilitating informed decision-making and proactive future planning. The strategy further consolidates all services onto a unified platform, simplifying customer access, and introduces an integration layer to enhance system connectivity.

Safeguarding Governance, Bolstering Security, and Elevating Systems

A cornerstone of this transformational endeavor is fortifying DTC's governance practices and fortifying security measures to safeguard valuable databases against potential disruptions stemming from server downtime.

Elevating Efficiency through Process Automation and Embracing a Paperless Paradigm

In line with its people-centric approach, DTC's digital transformation strategy entails initiatives tailored to its workforce. This includes implementing an attendance management system, collaborating with Dubai Government's digital recruitment platform, and introducing an intelligent driver learning system. An equally pivotal paperless initiative aims to minimize carbon footprint by automating paper-based processes and orchestrating a gradual shift towards paperless transactions.

A Glimpse into the Future and Pioneering Smart Services

The roadmap for the future involves a holistic approach to passenger movement management at Dubai airports, bolstered by a state-of-the-art Drivers Airport Queuing System. Additionally, a virtual control center is in the works, affording remote accessibility for control center staff. The strategy also emphasizes the integration of a comprehensive customer relationship management system, alongside automated services that cater to drivers, employees, and suppliers.

Driving the Transformation: The Nine Key Drivers

Underpinning this comprehensive strategy are nine key drivers, each contributing to DTC's metamorphosis. Artificial intelligence assumes a pivotal role, encompassing a wide spectrum of initiatives such as AI-driven chatbots for customer interactions, voice-enabled assistance at call centers, predictive taxi demand algorithms, and advanced driver identification systems.

Smart Revenues and IoT Empowerment

The strategy encompasses smart revenue generation through innovative tools like business highlights on the DTC App and an intuitive school bus tracking system. Concurrently, the Internet of Things is harnessed to automate processes, utilizing artificial intelligence for streamlined operations.

In Closing

Dubai Taxi Corporation's digital transformation strategy embarks on a groundbreaking journey, promising to redefine transportation services through a meticulously crafted roadmap fueled by innovation, efficiency, and customer-centricity.

Follow Us on Follow Elmethaq at Google News